Refund policy

At Crinora, customer satisfaction is important to us. We take great care in packing and delivering every order safely. Please read our return and refund policy before placing your order.

Returns

We accept return requests within 7 days of delivery if the product is:

• Damaged during delivery
• Leaking or broken
• Incorrect item received
• Unused, unopened, and in original packaging

For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, or damaged after delivery.

Refunds

Once your return request is approved and the product is received, we will process your refund within 5–7 working days.

Refunds will only be issued if the product meets our return conditions.

Damaged or Wrong Product

If you receive a damaged, leaking, or wrong product, please contact us within 24 hours of delivery with:

• Order number
• Clear photos or video of the product
• Packaging images

Our team will review your request and guide you with the next steps.

Non-Returnable Items

Returns and refunds are not accepted for:

• Opened or used products
• Products without original packaging
• Change of mind after delivery
• Incorrect address or customer unavailability
• Products damaged after receiving

Contact Us

For return or refund support, please contact Crinora:

Phone / WhatsApp: 03197081245

Crinora — Nourish the Roots, Reveal the Glow.